Delivery & Returns

UK Standard Delivery

Free delivery is available on all UK orders over £100, and costs £5.00 for UK orders under £100.

You'll receive your order within 2-5 working days, delivered Monday to Friday excluding weekends. Outlying areas may take longer.

  • All orders on a standard service are delivered by Royal Mail.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.royalmail.com/track-your-item
  • Your order will arrive between 7.30am and 6.00pm.
  • A signature is required for all deliveries.

International Shipping

International Shipping is £20.00

DHL carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

We ship all international orders on a Delivery Duty Unpaid basis. This means prices are exclusive of all taxes and duties, including UK VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

  • A signature is required for all deliveries.

Our Return and Exchange Policy:

We hope that you adore what you ordered from JUDY WU but, in the event that you don't, we've made it quick and easy to return or exchange items.

Returns are accepted within 7 days of purchase. Refunds will be issued in the form of which payment was received. At this time, we are unable to accept exchanges. 

Please note returns will be not accepted without prior authorization (RA). Please email sales@judywu.co.uk with an receipt of your purchased item(s) if you wish to return the item(s)

NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.