Delivery & Returns

UK Standard Delivery

Free delivery is available on all UK and EU orders over £150, and costs £6.00 for orders under £150.

You'll receive your order within 2-5 working days, delivered Monday to Friday excluding weekends. Outlying areas may take longer.

  • All orders on a standard service are delivered by Tracked 1st Class Royal Mail.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.royalmail.com/track-your-item
  • Your order will arrive between 7.30am and 6.00pm.
  • A signature is required for all deliveries.

International Shipping

International Shipping varies base on your location. The shipping cost will be calculated at check out.

DHL carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution center for use on the DHL website.

We ship all international orders on a Delivery Duty Unpaid basis. This means prices are exclusive of all taxes and duties, inclusive of UK VAT. These charges are the responsibility of our customers, and you may be requested by the custom of your own country to pay these charges on delivery of your order. Please contact your local custom office for more information.

  • A signature is required for all deliveries.

    Our Return and Exchange Policy:

    We hope that you adore what you ordered from JUDY WU but, in the event that you don't, we've made it quick and easy to return or exchange items.

    Returned items must conform to our returns policy:

    • Your returned item must arrive at our Porchester Place store or trusted partner boutique no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund;

    • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method;

    • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging

    • Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags. Accessories must be returned in the original boxes provided.

    • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded

    • We recommend that you return items in their original packaging to ensure the necessary protection when in transit, and please save your return tracking number until you have been notified that we have completed your refund.

    • Returned items will be refunded excluding the cost of shipping.